Guidance of Tax-Free Procedure
| Update on Tax-Free Procedures (Effective November 1, 2026) |
| Tax-free procedures have been changed for purchases made on or after November 1, 2026, in accordance with the new tax-free shopping system. You will need to pay the full price, including consumption tax at the time of purchase. To apply for a tax refund, you must register at the Tax-Free Counter on the same day as your purchase. Please note: The equivalent consumption tax amount will not be refunded at Tax-Free counters. When departing Japan within 90 days of purchase, you must complete customs verification. Once customs confirms that the items are exported, the amount equivalent to the consumption tax (after deducting a designated system handling fee), will be refunded. Thank you for your cooperation and understanding. |
●For foreign national：
・A person with a residence status of Temporary Visitor, and the term of visit in Japan is less than six months
・A Person with Diplomat or Official visa status
・A person who has entered Japan for less than 6 months with landing permission, etc.
・Dependents of members of the U.S. armed forces and components who have a SOFA stamp in their passport
■Even if a person has the "Temporary Visitor" status, those who have a residence or domicile in Japan, work in an office in Japan, or visit Japan in more than six months are not eligible for tax-free shopping.
■For Japanese national：
Those who can confirm with supporting documents* that they have continuously resided outside Japan for two years or more and have been in Japan for less than six months since entry.
* Supporting documents: An original Residency Certificate, an original copy of the Koseki no Fuhyo (Family Register Attachment), or a valid My Number Card (original) that must indicate that the holder has moved abroad.
* For more information, please inquire at the Tax-Free Counter.
Application period
Only the day of purchase
Location for application
Tax-Free Counter
Tax-free Minimum Amount
Total amount of 5,000 yen or more (excluding tax) per day
Bags, Shoes, Clothing, Cosmetics, Food, etc.
When purchasing an item costing over 1 million yen (excluding tax), you will receive a product information sheet at the sales counter. Please be sure to present it at the Tax-Free Counter.
Tax-Free Shopping Process
（1）
After shopping, the person who made the purchase must visit the Tax-Free Counter in person on the same day.
Necessary matters will be explained, so please be sure to confirm.
※Substitutes are not accepted.
※If you have tailoring or order a product which takes time, the tax will be refunded only on the day you have received the product. Please ask the staff in the shop for details.
（2）
Necessary Items
●Receipt of purchased goods
●Passport of the person who made the purchase
(Photocopies are unaccepted, must have a verification seal for landing less than 6 months of entry)
※Crew members must have a crew member’s landing permit, Passport of the person who made the purchase.
●Purchased products
※Please make sure to go to the Tax-Free Counter with your goods.
※If you purchase an item costing over 1 million yen (excluding tax), please be sure to bring the product information sheet you received at the sales counter and your receipt to the Tax-Free Counter.
●Credit card
※The name on the passport and credit card must match. Credit cards may not be used by other individuals.
（3）
Register your Contact Information (email address or mobile phone number)
to receive the updates on the Refund Method for the amount equivalent to
the consumption tax and status after customs confirmation.
＜Available Refund Methods＞
●Credit card/Debit card
Visa, Master Card, American Express, Diners Club, Union Pay, JCB card
●Mobile Payment
Alipay, WeChat Pay
※A system handling fee of 23% will be deducted from the amount equivalent to the consumption tax (21% for tax-exclusive purchases totaling 1 million yen or more). For more information, please ask the staff.
（4）
Obtain customs inspection before departing the country. The amount equivalent to the consumption tax will not be refunded at the Tax-Free Counter.
The amount equivalent to the consumption tax, after deducting a designated system handling fee, will be processed through your registered Refund Method after customs inspection at the airport or seaport.
When departing within 90 days of purchasing tax-free goods, present your passport at customs for verification. For more information, please refer to Important Notes for Departure on the back.
※Where applicable, card fees and foreign exchange fees will be deducted from the amount equivalent to the consumption tax claimed.
Important Notes For Departure
■When departing Japan within 90 days from the date of purchase of tax-free goods, you will be required to present your passport and complete customs verification. If you do not complete customs verification, the amount equivalent to the consumption tax will not be refunded.
■Tax-free goods purchasers must be able to present the tax-free goods upon request at customs.
■Tax-free goods that have been confirmed by Customs must be exported without delay. If they are not exported, the amount of consumption tax equivalent to the exempted consumption tax shall be collected, and you will be subject to a penalty.
■Customs verification cannot be completed after your luggage has been checked in at the airport or seaport. Therefore, please allow sufficient time to complete customs verification at a tax-free procedure terminal (KIOSK) or electronic terminal in the departure lobby before checking in your luggage.
■If the terminal indicates that an inspection is required, please present your goods to customs for inspection.
Caution
■The tax-free procedure is only available to the purchaser. At the Tax-Free Counter, we will verify the identity of the purchaser. When using a credit card, the name on the passport and credit card must be the same.
■For those who used an automated gate or a facial recognition automated gate, you will not qualify for duty-free benefits without an entry stamp in your passport.
■The tax-free goods you purchase must be limited to quantities that you can personally carry and take out of Japan upon departure.
■If you do not have all your purchased items with you, or if you use or consume food, beverages, cosmetics, etc. within Japan, customs verification will not be possible for these items. In such cases, you will not be eligible for a refund on any items, including those you take out of Japan.
■Goods cannot be returned after the tax-free procedure has been processed.
■Registration is required at the store's Tax-Free Counter. If you do not complete this step, you will not be eligible for customs inspection procedures at the airport or seaport for a tax refund.