Guidance of tax refund procedure
- A person with a residence status of Temporary Visitor, and the term of visit in
Japan is less than six months
- A Person with Diplomat or Official visa status
- A person who has entered Japan for less than 6 months with landing
permission, etc.
- Dependents of members of the U.S. armed forces and components who have a
SOFA stamp in their passport
- A person who can be confirmed by proof of continuous living abroad for two years
or more and has only returned to Japan temporarily for less than six months.
・Certificate of overseas residence or a copy of a supplementary family register (both originals).
・For more information, please inquire at the Tax Refund Counter.
Application period
Only the day of purchase
Location for application
Tax refund counter
Tax refund items
General goods/consumables over 5,000 yen (before tax) are eligible for duty-free tax exemption. However, general goods and consumables less than 5,000 yen each are also eligible for tax exemption if the total amount of general goods and consumables is between 5,000 yen and 500,000 yen excluding tax. General goods/consumables that have been tax-exempted through a combined purchase sum may not be used domestically.
Purchases of 5,000 JPY
or more (excluding tax)
Bags, Shoes, Clothing, Watches, Jewelries, etc.
All tax-free goods must be taken out of Japan when leaving the country.
Purchases of between 5,000 JPY and 500,000 JPY (excluding tax)
Cosmetics, Food, Beverages,
Medicines, Stationery, etc. *makeup compact case, and some of the stationery are classified as general goods
Your consumables will be placed in an official sealed bag. Please bring the items to the Tax Refund Counter.
Do not open the bag until you depart from Japan.
All tax-free goods must be taken out of Japan when leaving the country.
(1)
After purchasing goods, the person who made the purchase visit the tax-refund counter within the same day. Necessary matters will be explained, so please be sure to confirm.
※Substitutes are not accepted.
※If you have tailoring or order a product which takes time, the tax will be refunded only on the day you have received the product. Please ask the staff in the shop for details.
(2)
Necessary Items
- Receipt of purchased goods (handwritten receipt not accepted)
- Passport of the person who made the purchase
(Photocopies are unaccepted, must have a verification seal for landing less than 6 months of entry)
※Crew members must have a crew member’s landing permit. - Purchased products ※Please make sure to go to the Tax Refund Counter with your goods.
- Credit card(only if used)
※The name on the passport and credit card must match. Credit cards without the card-holder's signature will not be accepted. The back of the card must be signed by the card-holder on the designated line. Credit cards may not be used by other individuals.
※When paying with a Takashimaya credit card, even if t he payment method is cash charge, tax exemption will not be available if the name of the credit card does not match the name of the passport holder.
(3)
Return through the following method.
●Cash(Japanese yen) ●Credit Card *Must match customer’s name.
＜Accepted Credit Cards＞
Visa, Master Card, American Express, Diners Club, Union Pay, JCB card
＜Mobile Payment＞
Alipay, WeChat Pay
*1.55% of the product price excluding tax will be charged as the system handling fee.
(4)
Please show your passport to customs when leaving the country.
A consumption tax will be incurred at customs if you are not in possession of duty-free products when leaving the country.
If duty-free goods are inside your checked baggage, please inform airline staff at the check-in counter, and obtain confirmation from customs prior to checking your luggage.
Caution
■Even if a person has the "Temporary Visitor" status, those who have a residence or domicile in Japan, work in an office in Japan, or visit Japan in more than six months are not eligible for tax-free shopping.
■The tax refund procedure is only available to the purchaser. Additionally, when using a credit card, the name on the passport and credit card must be the same.
■For those who used an automated gate or a facial recognition automated gate, you will not qualify for duty-free benefits without an entry stamp in your passport.
■There are quantity limits for your tax-free purchase.
■Tax exemption on items purchased for business purposes is not available.
■Goods cannot be returned after the tax refund procedure has been processed.
■For any inquiries related to tax exemption, please visit the Tax Refund Counter.
■The application for "export tax exemption for items carried out by departing travelers” will no longer be accepted as of Tuesday, December 31, 2024.