Tax Exemption Procedure

From 2018 July 1st, a part of the duty free policy will change.

Tax refund for purchases made at Takashimaya Yokohama Store and JOINUS may be claimed together.
Please stop by at the 1st floor counter of Takashimaya or the Tax Refund Counter at the basement of JOINUS.

Guidance of tax-refund procedure

  • After purchasing goods, the person who made the purchase visit the tax-refund counter within the same day.
  • ※Substitutes are not accepted

  • Necessary Items
  • ● Receipt of purchased goods
  • ● Passport of the person who made the purchase
  • (copies are unaccepted, must have a verification seal for landing)
    ※Crew members must have a crew member's landing permit
  • ● Purchased products
  • ※Consumables will be packaged and sealed, please bring the items to the Tax Refund Counter.
  • ● Credit card(only if used)
  • ※The name on the passport and credit card must be identical.

  • We will refund by cash(Japanese yen)only.
  • ※We will apply a 1.1% handling charge based on the price of the product subject to the tax exemption.

  • Please submit the document attached to
    your passport at the time of departure.
  • When you check your luggage, please inform
    your airline staff of your tax-free items at the check-in counter.
Consumables will be packaged and sealed
so please do not open until you depart.

Those eligible for tax-free procedure
Non-Japanese residents who has been in Japan less than 6 months.
(re-entry dates do not apply)
Application period
Only the day of purchase
Location for application
Tax refund counter
Tax-free items
If you do not meet the minimum purchase requirements
for General items and/or Consumables, these items
will not qualify as tax-free.
General goods
  • Bags, Shoes, Clothing,
    Watches, Accessories
  • Purchases of 5,000 JPY
    or more (excluding tax)
  • We will take a copy of your passport
    for spending of over 1,000,000 JPY.
  • Purchased products must leave the country
    within 6 months after your arrival in Japan.
  • Cosmetics, Food, Beverages,
    Medicines, Stationery
  • ※a cosmetics case, brush and
    some of stationery is classified as
    the general goods
  • Purchases of between 5,000 JPY
    and 500,000 JPY (excluding tax)
  • Your consumables will be placed in
    an official sealed bag. Please bring
    the items to the Tax Refund Counter.
    Do not open until you depart.
  • Purchased products must leave the country
    within 30 days after the date of purchase.

yokohama Store